Here Answers On Your Questions

What are the delivery charges for orders from the Online Shop?
Lady Beauty Line offers free shipping only if you order more than 2 kilograms.

  • Costs of shipping to Germany is only 4,99 EURO;
  • EU countries 8,89 EURO;
  • rest of countries 15,89 EURO

Which payment methods are accepted in the Online Shop?
We accept payment by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal.
How secure is shopping in the Online Shop? Is my data protected?
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party.
What exactly happens after ordering?
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.
Why have I not received an order confirmation?
Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please send email to info@ladybeautyline.de to check whether we received your order.
Do I receive an invoice for my order?
Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.
I have not yet received my delivery, although the stated delivery time has passed.
On rare occasions or in remote areas there sometimes might be a delay. Lady Beauty Line unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact info@ladybeautyline.de with your order number.
I saw Lady Beauty Line products available for sale at a third-party shop. Are these safe to buy?
No – products are only available at the Lady Beauty Online Shop. Please send us a link to the shop, and we’ll take appropriate action.
How can I contact Lady Beauty Line?
For more information please check contact page.
What does "VAT" mean?
VAT stands for “Value Added Tax”, which is an indirect sales tax. If you live in the European Union (but outside of Germany) and are exempt from VAT, then you can fill in your VAT-ID (VAT No.) into the appropriate field of your account. You need to be registered as a business customer in order to be able to use this option. Before finalizing the order process the German VAT will be deducted from the sales price to avoid double taxation. Please make sure that you are actually exempted from VAT for purchases in the EU before you fill in your tax ID, otherwise please ignore the optional field for the VAT-ID.

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